Contract conditions

Platform Basics
Purchase conditions
This section of Www.oktglobal.com contains the conditions that you must accept if you want to contract any of the products or services offered on this website. The marking of the box of acceptance of these Particular Conditions during the purchase of the products implies the acceptance of the same and of the Legal Notice.
If you want more general information in relation to our Privacy Policy, we recommend that you go to the following sections of the website: Legal Notice and Privacy Policy, and Cookies Policy, which you can find at the end of our web platform .
Depending on the product purchased by the user, the contents, characteristics and payment conditions may vary, so we recommend that you read them carefully before placing the order, since, by doing so, you will be bound by them.
We hope that you agree with everything included here and the rest of the legal documents, because, if not, we are sorry, but you will have to stop browsing our website and you will not be able to purchase our products. In this case, do not hesitate to contact OKT GLOBAL to comment on any of the points listed here.
As a buyer, you acknowledge that you have sufficient capacity to contract, and that you have read and understood these Purchase Conditions.
Legal information on the use of hemp
Hemp is the term commonly used to refer to the variety of Cannabis sativa L. cultivated for industrial purposes.
Its cultivation in the European Union is legally permitted as it does not exceed the limits in the content of tetrahydrocannabinol (THC) of 0.2% established by the European Union, in Regulation (EU) No. 1307/2013 of the European Parliament and of the Council, of December 17, 2013, which establishes rules applicable to direct payments to farmers under the aid schemes included in the framework of the Common Agricultural Policy and which repeals Regulations (EC) No. 637 /2008 and (CE) nº 73/2009 of the Council.
Regarding foods derived from hemp authorized to be marketed in the European Union, only those that come exclusively from hemp seeds, for example oil, hemp protein, hemp flour, have a history of safe and significant consumption, and as long as they are varieties of Cannabis sativa L. with tetrahydrocannabinol content below 0.2%.
With regard to cannabinoids: tetrahydrocannabinol (THC), cannabidiol (CBD), cannabigerol (CBG) and others, used as such or to be added, for example, to an oil, regardless of whether its origin is natural or synthetic, as well as the extracts and other parts of the Cannabis sativa L. plant (flowers, leaves and stems) are considered new foods since it has not been possible to demonstrate a history of significant or safe consumption in the European Union before May 15, 1997, for which fall under the scope of Regulation (EU) 2015/2283 of the European Parliament and of the Council, of November 25, 2015, regarding novel foods, which modifies Regulation (EU) No. 1169/2011 of the European Parliament and of the Council and repeal Regulation (EC) No. 258/97 of the European Parliament and of the Council and Regulation (EC) No. 1852/2001 of the Commission.
Based on the aforementioned regulations, we inform you that the products offered on the Www.oktglobal.com website are not food products or medicines, and OKT GLOBAL SLU is not responsible for the final use made by its buyers.
What purchase options are allowed on this website?
Through this website you can purchase the products offered by OKT GLOBAL SLU, which are duly specified in the store section of the website.

How to buy the products on this website?
The purchase procedure for the products offered is carried out electronically through the Website. The complete procedure that all Users who wish to acquire any of the products offered through the Website must follow will be as follows:
1. The User must select the product that interests him, review its descriptions, as well as its characteristics, conditions and final prices indicated in the descriptive sheet, and specify the units that he wants from each of them, adding them to the basket.
2. Immediately afterwards, and once all the products that they wish to acquire have been selected, the User must go to the basket section, indicate which method of delivery they prefer, whether by mail or by express mail, add the discount coupons, which in your case, dispose, and report that you have completed the purchase.
3. Subsequently, he must enter the requested personal data and start the electronic purchase process, for which he will only have to click on the "Buy now" or analogous expression button.
4. Before confirming the purchase, the User must read and expressly accept these Particular Conditions, as well as confirm that they have read the Privacy Policy and the Legal Notice, by checking the corresponding boxes provided for this purpose. You can consult the Privacy Policy and Legal Notice here.
5. Once the purchase is finished, a summary screen of the purchase made will be shown, without prejudice to the fact that a justification of the contract made, with all its terms, will be sent to you by email within 24 hours from the date of purchase. date and time of purchase. Said communication will describe the purchase made, as well as its characteristics and this document will serve as accreditation for any type of claim. In case of not receiving said email, the User must check their “junk mail” or “spam” tray and, if it is not in that section, they must notify OKT GLOBAL as soon as possible so that it can be solved. the incident.

Electronic contracting and perfectly contract

The contract between OKT GLOBAL SLU and the User is understood to be perfected from the moment the User completes the contracting procedure by pressing the "Buy Now" button or analogous expression, it being understood that the monitoring of all phases of the electronic contracting procedure and the inclusion of all the requested data suppose, together with the marking of the corresponding box relative to the acceptance of these Particular Conditions, a direct manifestation of the User's will to accept them.
OKT GLOBAL SLU will file the electronic document in which this contract is formalized, respecting the privacy policy expressly defined in the registration process, after the perfection of the contract. In the event of loss or misplacement of the contract documentation, the user may request it by completing the contact form found at the following link https://www.oktglobal.com/contactar/, then proceeding to send a copy.
The language in which the contracting procedure will be processed and in which this contract is formalized will be, unless otherwise indicated, Spanish.
Information provided about our products
We make every effort to offer the information contained on the Www.oktglobal.com website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of OKT GLOBAL, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, we will notify you of said error and the customer will have the right to cancel his purchase without any cost on his part. In the same way, it is possible that the contents of this website may show, at times, provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase at no cost on their part.
Price and mode of payment
All prices shown on the Website are final prices of the contracted services, expressly including Value Added Tax (VAT). These prices will be displayed in Euros, as chosen by the user. In the event that the final price changes due to increases or discounts that are applicable, expenses passed on to the User and/or additional expenses for accessory products and/or services, means of payment, etc., all these amounts will be shown to the User. broken down and prior to payment during the contracting process.
During the purchase process, the shipping costs will be shown, which will be made through the Post Office, or Express Post, being the same at the buyer's expense.
Payment for the Service is made by credit or debit card, bank transfer or cash on delivery if the user so wishes, with an additional cost of three euros. To proceed with the payment, the User must follow each and every one of the instructions indicated at the time of purchase, providing the following information: Name of the holder, type of card, card number, expiration date of the card or any other that is required during the purchase process. The User undertakes not to provide false information, including names, addresses and/or contact or payment details, as well as not to initiate any illegal activity in connection with the purchase and not to allow anyone to do so.
To make the payment, the User will be redirected to the web page responsible for processing the payment, where they can pay securely.
OKT GLOBAL SLU states that it does not have access to or store sensitive data related to the means of payment used by the User. Only the corresponding payment processing entity has access to this data by way of managing payments and collections.
All data provided for these purposes is encrypted to ensure maximum security.
Product delivery
Once you have purchased the products offered on this website, you will receive them at the address you have indicated as the delivery address in the following 3-7 business days by mail or express mail.
In case of not receiving said delivery, the User must notify OKT GLOBAL as soon as possible so that the incident can be solved.

Responsibility
The products presented on Www.oktglobal.com are in accordance with Spanish law. The responsibility of OKT GLOBAL cannot be invoked in the case of products that do not comply with the legislation of the countries to which they may have been sent based on the customer's order. Therefore, it is up to customers outside of Spain to verify the possibility of importing or using the products that they request from us.
Access to the website will be voluntary, and, therefore, the responsibility of the user, who will be responsible for any direct or indirect effect that derives from the use of the website, including, but not limited to, any economic result. , technical and/or adverse legal, as well as the disappointment of the expectations generated by our website, forcing the user to keep OKT GLOBAL harmless for any claims derived, directly or indirectly, from such events.
OKT GLOBAL is not responsible for the damages that may arise from interference, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in the devices and computer equipment of the users, motivated by causes external to OKT GLOBAL, that prevent or delay the provision of services or navigation through the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of giving the service or allow access for reasons not attributable to OKT GLOBAL, due to the user, third parties, or force majeure. OKT GLOBAL does not control, in general, the use that users make of the website. In particular, OKT GLOBAL does not guarantee under any circumstances that users use the website in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so diligently and prudently.
OKT GLOBAL undertakes not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all applicable laws to the Buyer, Issuing Bank, Merchant, Cardholder, or cards.
In addition, the following activities are also explicitly prohibited: Selling prescription drugs illegally.
OKT GLOBAL is not responsible for delays in shipments made for reasons beyond its control and that depend on the services offered by CORREOS or CORREOS EXPRES, who will respond according to their own contracting rules.

Right of withdrawal and refunds
In accordance with the provisions of current regulations regarding consumers and users, the User may, without the need to justify their decision and without any penalty, exercise the right of withdrawal during the fourteen (14) calendar days following the date of purchase. , as long as you have not used the Product or it is a wholesale order, that is, its packaging is in the same state in which it was received, and it has not been opened or broken in any way. All wholesale orders are made on demand.
Wholesale orders are from: twenty-five units or more, any order that requires customization of labels, orders of more than 1 kg or 1 liter. Wholesale orders are custom orders and OKT GLOBAL S.L.U. does not accept returns from the customer.
OKTGLOBAL S.L.U. is responsible for modifying or correcting any defect that the products may have as long as they have not been unsealed or tampered with. That is, if the defective products are delivered without the security seals and/or tampered with, OKTGLOBAL S.L.U. will not be held responsible for their condition.
In case of detecting any defect, OKTGLOBAL S.L.U. reserves the right to correct the detected defect and make the products available to the buyer again within a maximum period of 20 calendar days.
To exercise the right of withdrawal, the User must express it by sending an unequivocal communication through the following email address info@oktglobal.com indicating:
• Name and surname of the User;
• Address provided; and
• Email address used for the purchase.
• Withdrawal request
OKT GLOBAL SLU will communicate by email the acknowledgment of receipt of the User's withdrawal and will make the reimbursement within a maximum period of fourteen (14) calendar days from the day of the withdrawal request. The shipping costs of receiving and returning the product will be borne by the buyer.
Any refund will be made through the same means of payment with which the User made the transaction. In the event that the means of payment has been cancelled, expired or has ceased to be valid for any reason, the User must notify the address info@oktglobal.com. Otherwise, OKT GLOBAL is not responsible for the refund, so the User must contact their bank or payment service provider to process the refund.
The refund will be considered executed if the User does not reject it within fourteen (14) calendar days from the date of receipt. The exercise of the right of withdrawal will extinguish the obligations of OKT GLOBAL SLU with the User in relation to the Service on which he has withdrawn.
The right of withdrawal will not proceed in the case of digital content that is not provided on a material support when the User has started downloading it, as well as in those other legally established cases.

Responsibility for the hiring process
Both the User and OKT GLOBAL SLU undertake to comply with their legal and contractual obligations generated by virtue of this contract.
OKT GLOBAL will not be responsible in case of unavailability of the products offered through the Website when this is due to force majeure, or error in the order or data provided by the User.
OKT GLOBAL SLU will make every effort to keep the services available through the Website, except for lack of availability or performance due to:
• Inactivity or temporary unavailability of the Website due to its updating and/or technical maintenance, which will be reported in advance, and as soon as possible, by publication on the Website itself.
• Causes beyond the control of OKT GLOBAL S.L.U., such as force majeure, Internet access problems, technological problems, actions or omissions of third parties, etc.
In all the aforementioned cases, beyond the control and due diligence of OKT GLOBAL SLU, the User will not be entitled to any compensation from the company for damages, direct or indirect, or for lost profits.
In the event of closure or suspension of the Website for reasons beyond the control of OKT GLOBAL SLU, and whenever possible, the User will be promptly informed of the transfer of the service to a new domain, only modifying the stipulations of these Particular Conditions in regarding the domain in which the Website remains active.
Obligations of clients and users
In general, the user is obliged to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the website and always act in accordance with the law, good customs and the requirements of good faith, using due diligence, and refraining from using the website in any way that may prevent, damage or deteriorate its normal operation, the goods or rights of OKT Global, its suppliers, other users or in general of any third party. Access to and use of the portal by minors without the express consent of their parents is prohibited. OKT Global is not responsible for the veracity and accuracy of the data filled in by the user and therefore cannot verify their age.
Specifically, and without this implying any restriction to the previous section during the use of the website Www.oktglobal.com, the user is obliged to:
a) Provide truthful information about the data requested in the user registration or order form, and keep them updated.
b) Not to introduce, store or disseminate on or from the website, any information or material that is defamatory, insulting, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or that in any way that violates morality, public order, fundamental rights, public freedoms, honor, privacy or the image of third parties and, in general, current regulations.
c) Do not enter, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, any of the services, or any of the equipment, systems or networks of OKT GLOBAL, of any other user, of OKT GLOBAL providers or in general of any third party.
d) Diligently save the "username" and "password" provided by OKT GLOBAL, assuming responsibility for any damages that may arise from their improper use.
e) Not carry out advertising or commercial exploitation activities through the website, and not use its contents and information to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.
f) Not to use false identities, nor supplant the identity of others in the use of the website or in the use of any of its services, including the use, where appropriate, of passwords or access codes of third parties or in any other way.
g) Not to destroy, alter, use for their use, disable or damage the data, information, programs or electronic documents of Www.oktglobal.com, its suppliers or third parties.
h) Do not introduce, store or disseminate through the store any content that infringes intellectual property rights, industrial rights or business secrets of third parties, nor in general any content of which it does not hold, in accordance with the law, the right to make it available to third.

Delivery addresses.
The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual hours of delivery of goods. In case of breach by the client of this obligation OKT GLOBAL will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.
The delivery date at the customer's address depends on the availability of the chosen product and the shipping area.
OKT GLOBAL reserves the right to cancel the shipment of any order when:
The destination of the shipment is for an area outside our coverage.
• When the shipping address has been altered or is untraceable due to natural disasters such as floods, earthquakes, etc. or for cadastral reasons. The procedure for this case is to contact us to provide a provisional shipping address.
• The requested products are extremely fragile to withstand the means of transport used.
• When there was a first attempt and the products sent have not withstood the conditions of the journey, such as turbulence, atmospheric pressure, etc. In this case, the amount of the paid products requested in the order will be refunded without resending the order again.
• When in a shipment part of the content of the order is damaged during the journey, OKT GLOBAL reserves the right not to resend the damaged products again, paying the customer the amount of these products, in particular when they are shipments with international destinations in which We cannot ensure the care of the shipment by our private transport agency.
• When the quantity requested exceeds the maximum measures and volumes for easy handling by transport services.

Voluntary return guarantee
OKT GLOBAL SLU provides the User with a voluntary return guarantee for the products. In total, the User has a period of 15 calendar days to be able to return the products purchased, counted from the date of the purchase, as long as he has not used them, that is, they are duly sealed or wholesale purchases, that is, an order of twenty-five units or more units, any order that requires customization of labels, orders of more than 1 kg or 1 liter.
In the event that the return is made due to discomfort of the product, the guarantee will be that stipulated by the manufacturer of the product.
In this case, and to exercise the aforementioned return, the User must express it by sending an unequivocal communication through the following email address info@oktglobal.com indicating:
• Name and surname of the User;
• Address provided; and
• Email address used for the purchase.
• Return request
OKT GLOBAL will communicate by email the acknowledgment of receipt of the User's return and will make the refund within a maximum period of fourteen (14) calendar days from the day of the return request. In the event that the return occurs because the product was not in good condition, such as, for example, broken packaging, or another completely obvious circumstance, the shipping costs will be borne by OKT GLOBAL. In any other case, they must be paid by the user.
Any refund will be made through the same means of payment with which the User made the transaction. In the event that the means of payment has been cancelled, expired or has ceased to be valid for any reason, the User must notify the address info@oktglobal.com. Otherwise, OKT GLOBAL is not responsible for the refund, so the User must contact their bank or payment service provider to process the refund.
The refund will be considered executed if the User does not reject it within fourteen (14) calendar days from the date of receipt. The exercise of the right of withdrawal will extinguish the obligations of OKT GLOBAL with the User in relation to the Service on which he has withdrawn.
Queries or claims
If OKT GLOBAL does not adequately provide you with the Product or if you have any complaint or comment regarding it, we inform you that you will have the right to file your claim directly with OCU.
Minors
The purchase, by minors, of the products on this website is not allowed. OKT Global is not responsible for the veracity and accuracy of the data filled in by the user and therefore cannot verify their age.
Our data
Our contact details are as follows:
– OKT GLOBAL SLU
– NIF B09694266
– Address Calle Velazquez 86 Madrid, Community of Madrid, 28006, Spain
– Email address: info@oktglobal.com
– Phone: 633 976 076

Modification of the particular conditions
OKT GLOBAL SLU reserves the right to unilaterally modify these Particular Conditions at any time. All modifications of the Particular Conditions will be published on the Website. The User will be subject to the version of this document that he accepted at the time of purchase.
Applicable law and jurisdiction
Unless otherwise provided by the applicable legislation, for any litigious matter or that concerns the Website or the contracting of the services regulated in these Particular Conditions, Spanish legislation will apply, the parties expressly renouncing the jurisdiction that may correspond to them and submitting the resolution of all disputes arising from or related to the use of the Website to the Courts and Tribunals of the city of Madrid (Spain).
Similarly, in the event of disputes relating to online contracting, we inform you that the European Commission makes available to consumers a Platform for the resolution of online consumer claims, which can be accessed through the following link: http ://ec.europa.eu/consumers/odr/index_en.htm.”